FAQ

All Users


1.    Am I required to do the training on this Site?
2.    How do I access my training assignment?
3.    What if I have a question about the training material?
4.    How can I change my password?


Site Administrators


1.    How do I add other users to the Site?
2.    How do I assign training to my users?
3.    Can I change the training assignments?
4.    How do I access the training records of my users?
5.    How do I upload material into My Workplace?
6.    Where do I find the Model Forms and Model Policies?
7.    How do I ask additional questions?


All Users


1.    Am I required to do the training on this Site?

Each organization sets its own training requirements. If you are not sure whether you are required to complete training, please contact the Site Administrator for your organization. To find the name of your Site Administrator.

  • Select My Workplace;
  • Click Directory, and you will see the name of your Site Administrator listed in red.

2.    How do I access my online training assignment? 
  • Select Training to see the lessons assigned to you and their due dates.
  • Click the link for the lesson you wish to take.

Please note that each training module has several lessons that should be done in order.


3.    What if I have a question about the training material?

You can submit a question to the trainer by clicking the “Ask the Trainer” link found at the bottom of each training screen.


4.    How can I change my password?   

  • Select Control Panel
  • Click My Info; and  
  • Change your password and password clue and click Submit.


Site Administrators


1.    How do I add other users to the Site?

There are two ways to add users:


Recruit new users via email: 
  • Select Control Panel;   
  • Click Users under Control Panel Options;  
  • Click Recruit New Users;
  • Fill in the email addresses of recruitees with a comma between each address; 
  • Add your own comments under Additional Message; and
  • Click Submit to send the emails.

Add new users individually:   
  • Select Control Panel;
  • Click Users under Control Panel Options;  
  • Click Add/Edit Users;   
  • Click Add New User;   
  • Fill out the New User form (required fields are indicated by *);  
  • Click Submit to complete the registration; and   
  • Give the new user his/her user name and password.

You can also upload numerous users with the same user profile via a spreadsheet available from the Site. You will find the link to this function at the top of the New User form (Import Multiple Users).


2.    How do I assign training to my users?

The system automatically assigns all the training to every user with a site profile of manager or above. The trainee can see his/her training assignment by signing on the Site and clicking the Training tab.


3.    Can I change the training assignments?

Yes, each Site Administrator can adjust the training assignments for his/her users. To do this:

  • Select Control Panel;   
  • Click Training in the Control Panel Options; and 
  • Select Training Settings.  
  • If you do not wish to use a set of lessons or bulletins, simply uncheck them. 
  • To change the due date, select the desired length of time from the drop-down list.  
  • When the settings reflect your preferences, click Submit to register these choices on the system.

4.    How do I access the training records of my users?   

  • Select Control Panel;   
  • Click Training under Control Panel Options; and   
  • Select Reports.   
  • To see an individual’s detailed record, simply click on that person's name.

5.    How do I upload material into My Workplace?

Site Administrators can upload material to display to their employees under My Workplace. To add an event to the calendar or upload documents, such as your Employee Handbook:   

  • Select Control Panel;
  • Click My Workplace under Control Panel Options; and   
  • Choose the item you wish to upload.
  • Follow the directions and click Submit.

6.    Where do I find the Model Forms and Model Policies?

The Model Forms and Model Policies are stored in the Knowledge Vault section.


7.    How do I ask additional questions?

Click Contact Us on the main menu bar of the Site and submit your question.  A customer service  representative will reply promptly.

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